BestVoIPUSA offers several calling plans and features which give customers the freedom to make calls without the minute limits associated with most calling plans. However, because unlimited calling plans and features may be subject to abuse, fraud or unreasonable exploitation, BestVoIPUSA has prepared this Reasonable Use Policy ("Policy") as a guide for its customers. This Policy is a summary of relevant provisions in our Terms of Service and is applicable to all our services. The Policy provides guidance regarding impermissible and unreasonable uses of BestVoIPUSA services and features, and a summary of BestVoIPUSA rights in the event that impermissible or unreasonable usage is identified. Our Terms of Service  for our residential and small business services are located here

Normal Use

BestVoIPUSA residential  service plans and features are solely for normal residential or personal use. These services are limited to the personal use of the account holder and immediate family (including domestic partners) who reside with the account holder. BestVoIPUSA unlimited small business plans and features are intended solely for normal commercial use by small businesses and home offices within the price plan agreed to.  

Our voice services are designed only for continuous live dialog between two individuals. Unusual calling patterns, excessive called numbers and/or consistent excessive usage will each be considered an indicator that usage is exceeding normal standards.

Our service may not be used for auto-dialing, continuous, or extensive call forwarding, excessive conferencing, inbound/outbound centralized or distributed call center activity, telemarketing (including charitable or political solicitation or polling), fax or voicemail blasting, or for continuous or extensive chat line access, or as an open telephone line as a monitor, intercom or transcription service.

Lawful and Appropriate Purposes

Our service and related devices may not be used in any way that is illegal, fraudulent, improper or inappropriate. It is prohibited to use any automated means to manipulate our service, use our service to violate any law, rule, or regulation, violate any third party's intellectual property or personal rights or exceed permitted access to our service.

BestVoIPUSA Rights

We reserve the right to review a customer's account if account usage is beyond normal standards, impermissible or detrimental to our operations or our other customers' ability to optimally use the service. If we determine unreasonable usage is occurring, immediate mandatory transfer to an appropriate plan, suspension or termination of the service will occur. We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers. A reasonable effort will be made to provide notifications by email and/or telephone to remind subscribers of this Policy, our Terms of Service and of any potential unreasonable use in order to allow the improper usage to be corrected. Failure to promptly contact us in response to any notifications regarding account usage and/or failure to promptly correct usage activity to conform to normal use will also result in our right to exercise any of the actions outlined above. If we believe that our service has been used for an unlawful purpose, we may forward the relevant communication and other information, including the account holder's identity, to the appropriate authorities for investigation and prosecution.

Changes

BestVoIPUSA reserves the right to change this Policy at any time. Changes shall become effective when a revised Policy is posted to the  BestVoIPUSA website.